Jewelry software built around your business.
We built JewelTrak by listening to jewelers — how you take in a repair, track a memo, close a custom job, ring a sale. It's all here, in one place, on every device.
- Data migration available
- Plans from $199/mo, billed annually
- 30-day trial · cancel anytime
Already wired into the tools you use
Sound familiar?
Your shop, without the friction.
- × Memos go out on paper; aging is a guess
- × Sales staff double-enter customers into Mailchimp
- × Diamond prices drift weeks behind Rapaport
- × QuickBooks reconciliation is its own part-time job
- × Custom-job quotes live in someone’s inbox
- × Repair pickup is a tag in a drawer and a hope
- × Software vendor support means a ticket queue
- Memos live on a dashboard with aging lanes and one-tap reminders
- Customers sync to Mailchimp the moment they’re saved
- Rapaport prices refresh on a schedule — your inventory always reflects book
- QuickBooks Online posts every invoice automatically, with deposit reconciliation
- Custom-job quotes have versions, customer signatures, and vendor email built in
- One-click pickup notifications by text or email
- A real person answers every time — never a bot or phone tree
Cloud-based
Safer than the desktop in your back room.
Afraid the cloud means getting hacked? It's the opposite — software locked to one aging PC is the real risk. Here's what you gain instead.
Bank-level security
Your data is encrypted and locked down on professionally guarded servers — far safer than a PC anyone could walk off with.
Always on, always backed up
Backed up automatically, around the clock. No crashed computer, no lost backup, no scramble to recover.
Open it anywhere
Showroom, home, a trade show, your phone — your shop is with you on any device, any time.
Free upgrades + real support
New features arrive on their own at no extra cost — and when you need help, a human answers the phone.
Sneak peek
Software you'll actually enjoy looking at.
Built fresh in 2025 — modern type, breathable layouts, dark-mode-ready. No 90s gray-on-gray.
For the trade
Built by jewelers, for the
shop floor.
Built for the trade
Jewelry, diamonds, colored stones, pearls, watches — first-class. Not generic retail software with a jewelry skin.
20+ integrations
Stripe, QuickBooks, Mailchimp, Shopify, eBay, Frooition, Rapaport, GIA, Calendly, and more — already wired.
Real human support
When you call, a human picks up. Not a chatbot, not a ticket queue. The kind of support you used to get from local software.
Everything inside
The complete toolkit
Twelve product surfaces, grouped by how a working jewelry shop actually moves through the day.
Inventory & Stones
Five inventory families
Jewelry, watches, loose diamonds, colored stones, and pearls — each with the right fields, the right pricing tiers, and the right tag layout.
Custom price tags
Design your price tags exactly how you want them — line by line, with a live preview before you print.
Rapaport diamond pricing
Sync Rapaport prices weekly. Your diamond inventory always reflects the latest book values.
Jobs & Custom Work
Unified work orders
Repairs and custom jobs in one module. Universal status flow. Workshop monitor for the bench.
Pre-invoice deposits
Take a deposit on a custom job before the invoice exists. It auto-applies as a credit when the job's done. Card reader supported.
Digital signatures
Customers sign the drop-off and pickup forms right on a tablet. Your liability protection, captured and stored.
Customers & Sales
Unified contacts
One record per person — customer, vendor, partner, or all three. Purchase history, memos, appraisals, repairs, wishlist all in one view.
Customer wishlist
Save inventory items to a customer for upsell, birthday gifts, and engagement-ring follow-ups. Sales staff stop relying on Post-it notes.
Mobile-first POS
Ring up walk-in sales, take card payments, and scan barcodes to add items — built for an iPad on the showroom floor.
Operations
Memo lifecycle
Issue, track, return — retail consignment and wholesale memos. Aging report so nothing slips. Memo returns flow back to inventory automatically.
Appraisals & certs
Your own appraisal templates and GIA certificate lookup. Polished multi-page PDFs with signatures and photos — email or print.
Three-audience prints
Print the same work order as a counter / bench jeweler / customer copy. Each hides the right fields. Standard repair-shop pattern.
State of the art
Not just modern. Best practice.
Features you'd expect from a system built today — pre-baked, not bolted on.
Customers sign drop-off and pickup forms right on a tablet
Take deposits before the invoice exists, with a printable receipt
Photo & CAD-file gallery on every work order
Quotes with full revision history and a customer signature line
Customer wishlist saves items for future buyers
New online appointments create the customer automatically
Auto-invoice on completion, with deposits applied automatically
Counter, bench, and customer copies of every job ticket
One-click vendor emails for quotes and updates at each step
Birthday & anniversary marketing through Mailchimp
Salesperson commission tracking with per-person overrides
Connected
Works with your stack
Five integration categories. Twenty-plus partners. Configure in a few clicks at Settings → Integrations.
Payments
- Credit & debit cards
- In-person card reader
- Cash, check, wire & ACH
Diamond data
- Rapaport diamond pricing
- GIA certificate lookup
- IGI grading (coming soon)
Sales channels
- Shopify
- eBay
- Frooition
- Rapaport Trade listings
- Website — connect yours or build a new one
Marketing & messaging
- Mailchimp email campaigns
- Customer text messages
- Email from your own domain
Everyday tools
- QuickBooks Online
- Online appointment booking
- Direct label printing
- GemHub product photos & video
- Photo & document storage
Need something not on this list? We've added integrations for clients before — ask.
Anywhere you work
Made for the showroom floor.
Installs like an app on iPhone or Android. Quick search, a camera barcode scanner, look up customers by phone, and run a full card sale one-handed. Same data, same app — built for touch from day one, not retrofitted.
- Point the camera at a barcode to jump straight to the item
- Fast checkout built for a phone screen
- Send photos and certificates straight from your phone
- Add to your home screen for one-tap access
"My sales team lives on the iPad now."
— Independent jewelry retailer, four locations
The unfair advantage
Real support. Real fast.
When you call, a real person picks up — and you get a direct number to reach the team. Most questions get resolved on the spot, and we record a quick walkthrough video for anything that needs it. There’s a full in-app help system for the basics 24/7 — but you’re never one of a thousand tickets in a queue.
It’s how this business grew — referral after referral, because shops know they can reach a real person who knows their account. That’s intentional, not accidental, and it doesn’t change as we grow.
Onboarding
Up and running fast
No installation. No IT department. We handle setup with you.
Request a demo
Reach out and we'll walk you through JewelTrak and discuss how it fits your operation — retail, wholesale, or both.
We get you set up
We provision your private database, migrate your existing data if needed, verify your sending domain, and get your team access.
Run your shop
Process sales, track memos and repairs, manage customers — everything in one place from day one.
Pricing
Simple, shop-sized pricing.
Three plans — Starter, Pro, and Enterprise — from $199/mo billed annually, each with 3 logins at a time (+$25/mo per extra login) and a one-time $350 setup.
A note from the founder
“I built JewelTrak after watching jewelers struggle for years with software that wasn’t built for them — so support here means a real person who knows your shop, not a ticket in a queue.”
I’ve spent over two decades building software for independent jewelers — first with Alpha Anywhere, now from scratch in modern tools. JewelTrak is the ground-up rebuild I always wanted to make, backed by a team that actually picks up the phone — on support calls, feature requests, and onboarding. That’s not a marketing line — that’s the whole product.
FAQ
Common questions
Let's see if it fits.
JewelTrak is built around the way you run your shop — not the other way around. Retail, wholesale, or diamonds, we'll walk through whatever matters to yours.