Jewelry repair and custom job software
Every repair and custom job, from the counter to pickup.
Repairs and custom work are where a jewelry store earns loyalty, and where pieces get lost on a desk. JewelTrak puts every job on one board, shows who has it and when it is due back, keeps the customer updated, and turns the job into the invoice when it is picked up.
Take it in right
Fast intake
Start a repair from the customer record, pick a ready made recipe for common work like sizing or retipping, and the description, price and steps fill in.
Photos and signatures
Photograph the piece at intake and have the customer sign on a tablet, so its condition is on record before it goes to the bench.
Envelopes and copies
Print the same work order as a counter copy, a bench copy and a customer copy. Each one shows the right details and hides the rest.
Deposits
Take a deposit when the job comes in, by card reader or any other way. It applies to the invoice when the job is done.
Know where every job is
One board for all the work
Every repair and custom job on one board. Drag a card to move it along, mark a rush, and see what is late at a glance.
Who has it, and when it is due
Each step shows whether a bench jeweler, an outside vendor or your own shop has the piece, when it is due back and what it costs you.
Vendor turnaround
See which vendors and bench jewelers are slow, how often they meet the date they promised, and what each trip costs.
Stone services
Send a stone out to be recut, repolished or recertified and record the new specs when it comes back.
Custom jobs, start to finish
CAD approval by link
Send the customer a private link to approve the CAD or wax. They approve, ask for changes or decline, and every answer is timestamped on the job.
Files of every kind
Keep inspiration photos, vendor drawings and CAD files (STL, OBJ, 3DM, STEP and more) on the job.
Certificate of authenticity
Issue a certificate for the finished piece that pulls the metal, stones and description from the job.
Production for your showcase
Build your own pieces at the bench and turn them into inventory carrying the full bench cost.
Keep the customer in the loop
Status by text or email
When a job changes stage, JewelTrak offers a ready written text or email to the customer, in your own words.
A status page for customers
Customers check their job from a private link, or look it up with their order number and phone number. Nothing internal is shown.
Pickup in one step
At pickup, take the balance and the customer signature and close the job, with the invoice already made.
Are repairs making money?
Profit on every finished job, the job charge against the bench, vendor and stone costs, by job type or one job at a time.
Common questions
Yes. Repairs, custom jobs and in-house production share one board and one set of stages, so the whole shop sees all the work in one place.
Yes. You can text or email a private status link, and customers can also look up their job with their order number and phone number. They see the stage and promised date, never your internal notes or costs.
Yes. Each step on a job records who has the piece, when it is due back and what it costs, and the vendor turnaround report shows who is late.
Yes. Customers can sign at drop-off and at pickup on any touch screen, and the signatures are saved with the job.
Let's see if it fits your shop.
Tell us about your store and we'll walk you through JewelTrak with your kind of work in mind. We can bring your data over from the system you use now.
Request a demoMore about JewelTrak